The doctors are nice and speak great English. I was being taken care of Dr. BASAK Inan, she is very caring and gave me good care. Thank you so much for the kindness.
However, there are some improvements can be made. The medical secretary is not competent. Sinve my first visit, the MS did not take me seriousky. When I came with the sick leave letter, and 2 test influenza and PCR she accept the doc and said everything will be emailed. 2 days later She still did not send my documents as promised. When I come back to the hospital 2 days after to fetch my documents...she told me to wait and wait...after a few minutes, she told me to come back again on Monday because my doctor has went home, and she need my doctors permission for my sick leave letter extention from 2 days to 4 days. She or they did not take me seriously as a patient just because I m a foreigner. Fortunately, there was another doctor who present at that moment. She recognized my stressful situation and kindly help me with, and she handled the situation with a great care. Without a great administration team who at the least willing to use google translate, the great doctors experience somehow is overshadowed. But in the end the medical secretaries hand me my sick leave letter. After so much irritation. Kudos for the kind doctor who help me. To the medical secretary, please learn to respect your YABANCI patient. We are human as well. PS until today I still have not received my influenza test.
Another thing is during my PCR test, there is a bruder male nurse at the swap test stand that sneezed without mask on. Instead of holding his mask to prevent his droplet spreading, he took off his mask, sneeze hard, than put his mask back on. This maybe unconsciously done...but in covid era, please pay attention when you are about to sneez and other people safety.
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